Return Policy

We strive to ensure that every purchase and every product you make is right. After this, if for any reason there is a manufacturing fault in the product or the product does not work after receiving the product, the color or size is different from the product ordered, there is an opportunity to exchange or return the product. In case of product missing or different product complaint, during delivery must understand the product in front of the delivery man or must record the unboxing video. Product missing in the package, product broken in courier or product different are not acceptable without recording unboxing video - so it is requested to record the product unboxing video to prevent misunderstanding.

We provide a 7-day replacement warranty on almost all products from Novozan and also on almost all products there is a specified warranty period which is effective from the day of receiving the product.

Below is the list of cases where returns, exchanges, warranties and refunds are not applicable:

If the product is burnt or physically damaged

Any kind of software or digital products

Clearance sale products

If the product's intact seal or sticker is removed

Under garment items

Any kind of accessories or chargers or adapters with the product

Any gift item or prize that is given free of charge

If the product has no scratches or stains or is in resaleable condition

Compatibility issues with any third party hardware or device or app or software that is not a default feature of the product

Check the product as soon as possible and if you find any problem, please make a written complaint to us. In this case, email will be given top priority, but for small problems or how to operate a product, please call the call center or inbox us on Facebook for help. can take

If any product needs to be returned, it must be properly boxed or in a separate bag (no tape on the product box) with all papers, boxes, accessories, warranty cards, stickers, labels, gift items etc. provided along with it and courier to our office address. should be done or sent by yourself or someone else. In this case, if there is an opportunity to pick up the product from your location, we will try, but in that case, you have to pay the courier charge in advance.

Product returns must be in resalable condition, product returns will not be accepted if any parts are missing or the box is damaged. If everything is fine after receiving the product, after checking the product, if everything is fine, refund will be arranged within 72 hours.

If there is any fault in the product, we will bear the delivery charge (Tk 50 inside Dhaka and any additional courier charge outside Dhaka Tk 100 will have to be paid by the buyer) but in case of change of mind or dislike or other cases courier charge and other payment settlement The customer has to bear the entire charge.